How to ask
Email support@bestukiptvprovider.com within 7 days of the payment. Use the same email address you paid with. Include the plan length, the number of connections, the approximate payment date, and the reason it was not right. We refund that purchase. We do not ask you to phone a premium line.
What the window covers
The 7-day promise covers the IPTV plan you bought from us. We do not offer a free trial. If you buy a plan and then change your mind inside the window, email us. Do not wait for the plan to end.
What we cannot refund
- A one-off fee charged by IBO Player Pro, Smart IPTV, Duplex Play, or any other app maker.
- An App Store or Google Play purchase for the player itself.
- A Firestick, television or broadband contract you bought from someone else.
- A request that arrives after day 7.
Those app fees are paid to the app maker, not to Best UK IPTV Provider. Their refund terms are theirs. Card payments are handled by the payment provider. We do not store card numbers on this website.